Refund policy
Return, Refund, and Exchange Policy
Thank you for shopping with Kleinian. We take great pride in our hand-crafted items, unique rock artwork, and curated products. Because a large portion of our inventory consists of custom-made, hand-crafted, or individualized items, we enforce a specific policy regarding returns and exchanges.
Please review the specific rules below for each product category before making your purchase.
Shipping
Catalog products — including ready-to-ship rock works, art prints, apparel, and merchandise — are dispatched within 3–5 days of leaving the studio. Transit time after dispatch depends on destination.
Custom commissions are made to order. Please allow two to three weeks from confirmation for the work to be completed, then 3–5 days from dispatch.
1. Rock Artwork & Rock Pieces
Policy: ALL SALES FINAL (No Refunds / No Returns)
Ready-to-ship rock works are unique, one-of-a-kind, or hand-crafted from natural materials. Because of the distinct nature of these materials and the manual craftsmanship involved, there are no refunds available and no returns accepted on any rock artwork pieces.
2. Custom Pieces
Policy: ALL SALES FINAL (No Refunds / No Returns)
For any of our custom pieces, there are no refunds, no returns, and all sales are final. Once an order for a custom piece is placed and production begins, the sale cannot be canceled, refunded, or modified.
3. Shirts & Merchandise
Policy: Returns accepted within 7 days of delivery
For all shirts, apparel, and brand merchandise, we accept returns within 7 days of delivery. Please consult the sizing charts on the product pages before confirming your order, and email kleinian@kleinian.com to start a return.
4. Art Prints & Framed Prints
Policy: Transit-damage replacement only, after the damaged print is returned and destroyed
A limited edition is printed until the design is retired, and is then no longer available. It is not a count set in advance. Change of mind is not accepted once a print arrives safely.
If a print or framed print arrives damaged in transit, we will send a replacement only after the damaged print is returned to us and destroyed.
How to File a Claim for a Damaged Print
If your art print or framed print arrived damaged, please follow these steps:
- Step 1: Email kleinian@kleinian.com within 5 days of delivery.
- Step 2: Use the subject line: Damaged Print Claim - Order #[Your Order Number].
- Step 3: Provide clear photographic evidence of the damaged print/frame AND the shipping box it arrived in.
- Step 4: Return the damaged print so it can be destroyed. We will send a prepaid return label after the claim is verified.
Once the damaged print is back in our hands to be destroyed, we will ship a replacement at no extra cost.
Contact Us
If you have any questions about our return policies, shipping times, or product specifications, please reach out to us before placing your order:
Store Name: Kleinian
Support Email: kleinian@kleinian.com